Terms and Conditions | SepticKing
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Terms and Conditions


Customer Service

Our customer service team is available at ask@septicking.ca . Product, order or shipping questions can be directed to this email address. Please give us as much information as possible so that we can address your question, as quickly as possible. We will respond to your email inquiry within 48 business hours.

Security & Privacy

All payment information is encrypted to protect the security of your credit card information, so that it cannot be read as it is sent through the Internet. We respect your privacy. We will never share your personal information with another company, and we will use it only for purposes to which you have consented. Please see our Privacy Policy for more information.

Shipping & Handling

Standard Shipping is within Canada and The United States. Most orders will ship within 48 hours. Orders to Alaska, Puerto Rico, Hawaii, or International orders do not qualify for free shipping and require an additional charge. Our standard shipping uses Canada Post and the United States Postal Service. All orders are sent with a tracking number which is emailed as soon as the shipment it ready to leave our facility. Any shipment questions can be directed to


International Orders

We welcome international orders. Customer will be responsible for all shipping charges,including duties, taxes and any other fees associated with the shipment.

Return Policy

We offer our customers a 100% satisfaction guarantee within 30 days of purchasing. Please contact our customer service team to process a return at ask@septicking.ca before returning merchandise. We cannot guarantee a refund if our customer service department is not contacted prior to returning any SepticKing.ca product(s). All returns in Canada are handled through Canada Post. Returns from the United States must contact customer service for processing.

Quality Guarantee

Our SepticKing.ca products are genuine, 100% guaranteed, non-pathogenic, bacteria and enzymes, 10 billion per gram.


SepticKing.ca cannot be held responsible for any kind of physical damages caused by pre-exiting problems such as septic system neglect, or misuse of product. This warranty and the obligations and liabilities of SepticKing.ca are in lieu of, and purchaser waives, all other warranties, guarantees, conditions, or liabilities, expressed or implied, arising by law or otherwise, including without limitation the implied warranty of merchantability and fitness for a particular purpose, and further including without limitation consequential damages, whether or not caused by SepticKing.ca negligence. This warranty shall not be extended, altered, or varied except by a written agreement signed by Seller and Purchaser. There are no warranties that are not included here. This warranty is non-transferable.

The SepticKing.ca website is automated, secure and protected by encrypted method. Therefore any orders placed online through our website go through automatically. It is the customer’s responsibility to know where a particular, state, region, government or area allows use of the product. SepticKing.ca is not liable to shipments sent to unauthorized locations and or areas where product is not allowed due to the automation this includes all orders placed. It is the customer responsibility to make sure all federal, state and local laws are following in regard to use of SepticKing.ca products. SepticKing.ca is not liable for misuse of, misapplication of or shipping to unauthorized locations. This cannot be used as a reason to cancel or void an order customer is liable and responsible to know the laws of land.

Due to the complex nature of septic systems and the many different types of reasons why septic system fail (such as neglect, root problems, etc.)

SepticKing.ca does not guarantee that any of its products will reverse system failure or the symptoms of it. This includes any other type of problem. However, based on a high rate of customer success and low rate of failure you we believe that you have a good chance of greatly helping your septic system by using our products.